Frequently Asked Questions

What to do before pickup

Before you arrive:

• Complete your Self Check-In.  All guests need to check-in ahead of their pick-up, the same way you would check-in for a flight. We recommend you complete the Self Check-in 30 days prior to pick-up to ensure we have the right information about you, and all guests who will be driving the camper during your trip.  

• Please keep an eye on your inbox, for additional pre-trip advice.    

• Take the time to read the Rental Agreement. To ensure we’re on the same page before your adventure begins, please give this a read and make sure everything's in order ahead of signing at pick-up. 

• For a smooth and enjoyable pick-up experience, we encourage you to download the thl Roadtrip App from the Apple Store or Google Play and watch our handy show-through videos.  

• Pack your Driver's Licence. It is vital that you bring your physical Driver's Licence with you. If your driver's licence is not in English then we require an accredited English translation or an International Driver's permit, along with your driver's licence. We must sight both at pick-up otherwise we cannot release the vehicle.  

Getting to us:

• If you’re flying in ahead of your trip, we know a long flight can be tiring. We recommend you stay in a hotel close to your pick-up branch location the night before you collect your camper; ensuring you are well-rested and ready to go the next day.  
• If you are planning to fly in on the same day you pick-up your camper, we recommend you limit your driving distances and settle into a campground or holiday park to familiarise yourself with the camper and your holiday destination.  
• Unfortunately, we don't offer guest parking at our branches. We kindly ask that you arrange your own transportation to and from the branch using public transport, taxi, or rideshare options. Please note that the days and hours of operation for our Australian branches may vary, so it's a good idea to check your specific branch’s hours in advance.  
• For more details, please check out the Branch locations page.