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Frequently Asked Questions

 

How can we help you? Have any questions? If you can't find what you're looking for, contact our friendly Reservations team, who are happy to help with your road trip. 

How can we help you?

You are here: FAQ > Home  >  Pick up process  >  What should I expect on Pick-up?

What should I expect on Pick-up?


In branch and collecting your camper 

  • When you arrive, make your way to the check-in counter. Have your driver's license and credit card at the ready to enable us to handle your booking.  

  • If there are any extra hire items you have decided to add to your booking, you can do so at this time.  

  • A member of our crew will then take you to your camper. This will give you the chance to have a good look around and ask your Branch Host any questions you have before hitting the road. We want to give each guest the space to ask any questions they may have to ensure they can get on the road safely, and with confidence. Our crew will do their best to get you on the road as soon as possible, but we find some guests need more time than others to pick up a camper, as there a few more things to run through than with a usual car hire. This may delay your departure, so please allow plenty of time for pick-up in your itinerary. 

  • You can also re-watch our show-through videos in the thl Roadtrip App whenever you need to. There are also a bunch of 'CamperHelp how-to’ videos, showing you how to use different features of your camper. From plugging into power, to emptying the toilet cassette, setting up the dining tables and making the beds - you'll be a pro in no time! 

  • Pack your belongings into the camper and hit the road! Remember, don't drive too far on your first day and make sure you have a campsite booked at a holiday park to plug into power, fully charge your battery and settle into your camper.  

 


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